Voice AI
Connect Twilio and manage phone numbers
Connect an approved Twilio account or supported number and assign it to the correct FADA Voice Agent.
Before you start
- Use a verified Twilio account with billing and regional permissions.
- Know whether the number is for inbound, outbound or both.
- Create and test the Voice Agent before assignment.
Step by step
1
Open phone-number management
Review active numbers and available purchase or connection options in the Voice AI area.
2
Connect Twilio securely
Enter required credentials only in the designated secure integration fields.
3
Choose or purchase a number
Confirm country, capabilities, regulatory requirements and recurring provider cost.
4
Assign the Voice Agent
Map the number to the intended agent and direction. Review Knowledge Base slots and concurrency limits.
5
Test inbound and outbound paths
Use separate test phones, verify caller experience, logs, transfer and notifications.
Verify the result
- The number shows as active and assigned.
- Inbound calls reach the intended agent.
- Supported outbound calls present the expected caller identity.
Common issues
- Number cannot be purchased: Check regional availability, verification and Twilio account permissions.
- Call reaches wrong agent: Review number assignment and deployment configuration.
- Concurrent calls fail: Check plan allocation, provider limits and account concurrency.
Important: Twilio is a third-party provider with separate pricing, verification, availability and acceptable-use rules.
Next: Troubleshoot Voice AI
Continue with the next recommended FADA guide.