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BeginnerAll plans

Getting started with FADA

Understand the platform, your launch path and the recommended first steps.

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2 minAll plans

Log in and reset your password

Access your FADA account safely and recover login access.

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OverviewAll plans

Understand your dashboard

Track conversations, messages, captured leads, appointments and AI usage.

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Core setupCAPTURE+

Create your first Chat Agent

Configure the agent name, display name, model, behaviour and core settings.

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Core setupCAPTURE+

Train your agent with a Knowledge Base

Add text, files, Q&A pairs and website content for accurate responses.

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ConversionCAPTURE+

Configure lead capture and booking

Collect the right information and move qualified leads toward the next step.

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BrandingCAPTURE+

Customize your Chat Widget

Set the bot name, status, welcome message, colours and lead form experience.

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LaunchCAPTURE+

Install FADA on your website

Get the embed code, install it sitewide and verify the live widget.

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Daily useAll plans

Review conversations and captured leads

Understand conversation history, lead records, summaries and follow-up needs.

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Voice AIGROWTH+

Create and configure a Voice Agent

Set up a multilingual AI phone assistant for inbound and supported workflows.

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Phone setupGROWTH+

Connect Twilio and a phone number

Understand number connection, active numbers and regional availability.

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AdvancedPlan dependent

Connect API, webhooks and workflows

Extend FADA into Google Sheets, CRM, Make, n8n and custom processes.

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AccountAll plans

Understand usage and wallet balance

Read resource cards and understand why usage varies by model and conversation.

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Fix an issueAll plans

FADA troubleshooting checklist

Diagnose the most common account, agent, widget, lead and integration issues.

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SupportAll plans

Contact FADA Support

Choose the correct support route and include the details needed for a fast resolution.

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AccountPlan dependent

Manage users and permissions

Add team members, assign the right access and keep account ownership clear.

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Agent setupCAPTURE+

System prompt and agent behaviour

Define the agent's role, tone, boundaries and conversion behaviour.

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OperationsCAPTURE+

Human handoff, alerts and limits

Choose when the AI should escalate and how your team is notified.

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BookingCAPTURE+

Connect Cal.com or Calendly

Link your booking flow so qualified leads can schedule the next step.

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ChannelsPlan dependent

Facebook, WhatsApp and Instagram

Understand supported Meta channels and the setup required to connect them.

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InsightsAll plans

Analytics, exports and summaries

Review performance, export records and turn conversations into actionable insights.

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Voice AIGROWTH+

Voice call settings and transfers

Configure call behaviour, transfer rules and the live caller experience.

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Voice AIGROWTH+

Voice knowledge, booking and actions

Connect knowledge and next-step actions to your Voice Agent.

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InsightsGROWTH+

Voice analytics and notifications

Review call outcomes, summaries and the notifications your team receives.

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WebsiteGROWTH+

Voice Widget

Add an on-site voice experience and verify it works for visitors.

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PlatformPlan dependent

Marketplace and MasterChat

Understand these platform areas and when they are useful in your workflow.

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Fix an issueGROWTH+

Voice AI troubleshooting

Diagnose the most common phone, audio, transfer and call-flow issues.

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