Leads & booking
Connect Cal.com or Calendly booking
Connect an approved scheduling provider and let FADA offer only real, confirmable appointment slots.
Before you start
- Create the correct event type in Cal.com or Calendly.
- Confirm provider-plan access to the required API workflow.
- Know the event location, duration, timezone and booking questions.
Step by step
1
Open scheduling settings
Choose the supported provider in the agent’s scheduling area.
2
Add the required credential
Enter the provider credential only in the secure integration field. Never place it in the prompt or Knowledge Base.
3
Select the event type
Connect the exact event intended for FADA leads and confirm its duration and location.
4
Add booking behaviour
Use the required prompt instructions and define what information must be collected before availability is offered.
5
Run a real test
Select a test slot, confirm it through the provider, check notifications and cancel or label the appointment afterward.
Verify the result
- Availability matches the provider calendar and timezone.
- A successful booking appears in the scheduling system.
- FADA stores the lead and confirmed appointment state.
Common issues
- No availability: Check working hours, calendar conflicts, buffers, timezone and event status.
- Booking fails: Recheck the credential, provider plan and selected event type.
- Agent claims success too early: Require a successful provider response before confirmation.
Important: Showing a scheduling link or requested time is not the same as receiving a confirmed booking response.
Next: Configure lead capture and booking
Continue with the next recommended FADA guide.