Support
Contact FADA Support
Choose the right support route and provide enough safe evidence for a fast, useful response.
Before you start
- Reproduce the issue once after saving and reloading.
- Identify the affected account, agent, channel and approximate time.
- Remove secrets and unrelated customer data from evidence.
Step by step
1
Describe the business impact
Explain what is blocked, who is affected and whether a safe workaround exists.
2
Provide exact reproduction steps
List what you opened, selected, entered and expected, followed by the actual result.
3
Add useful identifiers
Include agent name and UUID, affected URL or phone number reference, channel, device and timezone-safe timestamp.
4
Attach privacy-safe evidence
Use cropped screenshots or short recordings that show the issue without exposing credentials or unrelated records.
5
Use the correct route
Contact info@fada-ai.com or the support route provided for your package. Managed implementation and ongoing optimization can follow different service terms.
Verify the result
- The support request has one clear problem statement.
- Another person could reproduce the issue from the steps.
- No password, one-time code or complete token is included.
Common issues
- Issue is urgent: State the operational impact and affected live channel without exaggerating severity.
- Problem is intermittent: Provide multiple timestamps and the conditions that differ.
- Request involves a third party: Include the provider and response status without sending its secret credential.
Important: Package-dependent response and managed-service arrangements do not change the need for safe, reproducible evidence.
Next: Return to the Help Center
Continue with the next recommended FADA guide.