Voice AI
Add Voice knowledge, booking and custom actions
Give Voice Agents accurate knowledge and controlled tools for booking and approved external actions.
Before you start
- Prepare concise, voice-friendly business knowledge.
- Define each action’s required inputs and success response.
- Test booking and webhook destinations separately.
Step by step
1
Build the Voice Knowledge Base
Add approved text, files or website sources and remove content that is difficult or unsafe to speak aloud.
2
Verify retrieval
Search the knowledge and test spoken questions with different phrasing before enabling tools.
3
Connect scheduling
Add the approved Cal.com or Calendly setup and require confirmed provider responses.
4
Configure general or custom actions
Define clear parameters, authentication and caller confirmation for every external action.
5
Test the complete call
Ask a factual question, collect required details, invoke one action and verify the saved result.
Verify the result
- Answers are concise enough for voice.
- The action receives complete validated parameters.
- The agent reports success only after a confirmed response.
Common issues
- Answers are too long: Create voice-specific summaries and reduce irrelevant retrieved context.
- Tool uses wrong details: Repeat critical values and require caller confirmation before execution.
- Booking is not saved: Check provider credential, event type, timezone and response.
Important: High-impact actions should include confirmation, input validation, logging and a safe failure message.
Next: Review voice analytics
Continue with the next recommended FADA guide.