Integrations
Connect Facebook, WhatsApp and Instagram
Extend a tested FADA Chat Agent to supported Meta channels while preserving handoff and conversation context.
Before you start
- Use an approved Meta Business account with the required page or number access.
- Finish the web Chat Agent, Knowledge Base and handoff flow first.
- Confirm regional and channel-specific messaging requirements.
Step by step
1
Prepare Meta access
Sign in with the Meta user that manages the intended business assets. Avoid connecting personal or unrelated assets.
2
Choose the channel
Open the agent’s Meta integration area and connect the intended Facebook, WhatsApp or Instagram destination.
3
Confirm the selected asset
Verify the page, account or number before approving the connection.
4
Review channel behaviour
Shorten messages, confirm supported media and adapt the handoff wording for the channel.
5
Test a new conversation
Send a message from a separate test profile and verify the reply, saved transcript and escalation path.
Verify the result
- Messages reach the intended FADA agent.
- Replies return on the same channel.
- The conversation and lead appear in the correct account.
Common issues
- Wrong asset connected: Disconnect and reconnect with the correct Meta administrator.
- No replies: Check the active connection, agent status and channel permissions.
- Handoff is unclear: Use a channel-appropriate message and monitored human destination.
Important: Meta permissions, policies, conversation windows and supported features can differ by channel and can change independently of FADA.
Next: Review conversations and leads
Continue with the next recommended FADA guide.