Plans & billing
Understand plans, usage, wallet and billing
Read plan access, AI usage, wallet activity, add-ons and payment information without confusing allocation with consumption.
Before you start
- Use an account with billing permission.
- Know the current commercial package and approved add-ons.
- Choose the reporting period you want to reconcile.
Step by step
1
Review plan status
Confirm the active package, included Chat or Voice access and plan-dependent features.
2
Read resource allocation
Compare agent, Knowledge Base, storage, concurrency and other available capacity with current use.
3
Check wallet and usage
Review AI consumption and understand that model, prompt, retrieved context, answer length and tools affect cost.
4
Review billing activity
Check payment method, transactions, top-ups, auto-billing and available export controls.
5
Plan an upgrade or add-on
Increase capacity only after identifying the actual constraint and confirming the commercial terms.
Verify the result
- The active plan matches the agreement.
- Usage period and wallet activity reconcile.
- Required features have sufficient allocation.
Common issues
- Feature is unavailable: Check package, add-on, permissions and remaining allocation.
- Usage looks unexpectedly high: Review model, message volume, prompt, Knowledge Base and call duration.
- Payment does not appear: Confirm the transaction status and contact support with a privacy-safe reference.
Important: Voice providers, scheduling platforms, CRM and automation tools can create separate third-party charges outside the FADA subscription.
Next: Contact FADA Support
Continue with the next recommended FADA guide.