Voice Call Settings and Transfers
Control call timing, audio, keypad input, transfer rules and escalation.
Voice AI Troubleshooting
Diagnose number, audio, transfer, knowledge, booking and call-log issues.
Contact FADA Support
Choose the right support route and provide safe evidence for a fast response.
Voice Knowledge, Booking and Actions
Give Voice Agents accurate knowledge and controlled external actions.
Voice Analytics and Notifications
Use call records, summaries, lead fields and alerts to improve Voice AI outcomes.
Voice Widget
Install a branded web call experience and test audio permissions on real devices.
Twilio and Phone Numbers
Connect Twilio and assign an approved phone number to the correct Voice Agent.
Plans, Usage, Wallet and Billing
Understand plan access, AI usage, wallet activity, add-ons and payment information.
Marketplace and MasterChat
Start from an appropriate agent template and use MasterChat with the selected agent.
Getting Started
Start here to access FADA, understand agency and business workspaces, configure your account and complete the essential first setup.